Return Policy
Refund Policy
Thank you for shopping with Pickle Madness. We want you to have a satisfying shopping experience with us, and we strive to provide you with high-quality products and excellent customer service. Please review our refund policy below.
30-Day Return Policy
We understand that circumstances may change, and sometimes a return is necessary. Our return policy allows you to request a refund within 30 days from the date of purchase. After this 30-day period, unfortunately, we cannot accept returns or offer refunds.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
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The item must be in its original condition, unused, and in the same packaging as received.
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Proof of purchase, such as an order number or receipt, is required.
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The return request must be initiated within 30 days from the date of purchase.
Items Not Eligible for Refund
Certain items are non-refundable, including:
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Items that have been used, damaged, or are not in their original condition (including item packaging).
Return Process
To initiate a return and request a refund, please follow these steps:
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Contact our customer support team at support@picklemadness.com to initiate the return process and receive a Return Authorization Number (RAN). Without this number your package will not be verified and will not be accepted as a return.
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Pack the item securely, along with the proof of purchase and the RAN.
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Ship the item to the address provided by our customer support team.
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to the original payment method within 7 business days.
Shipping Costs
Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.
Common Questions
If we did not answer your question here feel free to reach out to thomas@picklemadness.com to have your questions answered.
Are LED edge guard paddles rechargeable?
Yes, LED edge guard paddles from Pickle Madness are USB-C rechargeable and come with a charger.
How long does it take to fully charge?
It takes just 30 minutes to fully recharge an LED edge guard paddle.
What colors are the LED edge guards?
LED edge guards can glow green, red, or multiple colors that change at the press of a button. Contact us for me details.
Can you help me with a design?
Yes, we can work with you and create a design. There will be a fee depending on what your requirements are.
What is the minimum order quantity?
This varies so please reach out to thomas@picklemadness.com for more information.
Hear from our customers
Mark S.
Incredible communication speed
The Pickle Madness team does an amazing job at responding quickly to my questions and answering them in full. I have had a great experience so far and look forward to continuing business with them.
Amanda U.
LED paddles for my facility
I purchased the green LED paddles with my company logo and they have been a huge hit at my indoor pickleball facility!
Ling A.
Super unique product
The LED edge guard paddles are a very unique product right now and have been flying out the door at my storefront. I want to thank Pickle Madness for making the customization process so seamless for me.
Want to place an order?
Let us know your LED paddle dreams and we'll help bring them to life.
We will do our best to respond within 24 hours.